Why Southernwood, LLC. should be YOUR Contractor
- Does the contractor have a permanent place of business?
Southernwood Roofing and Siding, LLC maintains a fully staffed office open daily from 8 am until 5 pm M-F or by appointment. There are plenty of fly-by-night contractors out there who may not be available when a warranty issue occurs. Many unscrupulous contractors operate out of their trucks via cell phone. A contractor with a permanently established place of business is likely to be more stable and available when you need them. - How long has the contractor been in business?
If the company doesn’t have an established track record, how do you know they will be around to repair any warranty concerns you may have with the work performed? The owners of Southernwood Roofing and Siding, LLC Andy and Frank Mudd, have been established business owners in the construction field since 2000. They are lifelong residents of Southern Maryland and take personal pride in every project. Customer satisfaction is our #1 goal. - Does the contractor have adequate insurance?
Don’t just ask about the insurance. Make sure to get a copy of their current workers’ compensation and general liability insurance. Southernwood Roofing and Siding, LLC provides this information with every estimate. - Is the contractor properly licensed? Are there complaints against the company or any of the employees?
All contractors need to maintain a current license with the state home improvement commission. We provide a copy of our license to each customer at the first appointment. In addition, you should be aware of any complaints that the contractor has against them. Both the contractors status and complaint history can be verified by calling the home improvement commission for the state in which the work is being done. For Maryland contractors, you can contact the MHIC at 888-218-5925. - What warranties are offered?
Remember, there are product warranties and there are workmanship warranties. All major manufacturers offer them. Be sure to ask about workmanship warranties. These protect you against faulty installation workmanship and are offered by the contractor only. Don’t forget, the manufacturer’s warranty is voided if the contractor does not install the product properly. Also be sure to get all warranty information in writing. - Is the contractor providing enough detailed information about your unique job?
Every job is different. The contractor should be treating your job as a unique project. Not just like everyone else’s. He should provide you with enough detailed information to answer all of your questions and alleviate any concerns. You should be comfortable with the project and confident in the company providing the service. Southernwood Roofing and Siding has a project manager and office staff available for every job to make sure that your questions are answered every step of the way. - Is the contractor an ELITE Contractor?
Southernwood is Certified GAF Master Elite Roofing contractor. Only 2% of the total roofers nationwide achieve this status. With this certification comes the opportunity to offer valuable warranties for both workmanship and materials by going above and beyond industry standard installation applications. Southernwood is fully certified by multiple manufactures across all exterior applications and participates in continual ongoing training to keep up with technology and code requirements.
